RETURN PROCESS

STEP 1

PREPARE ALL DOCUMENTS

  • invoice number
  • serial number
  • device name
  • firmware version

STEP 2

CONTACT SUPPORT

STEP 3

FILL OUT THE FORM

You will find the return form here

Return forms should only be filled in after contacting the support first.

STEP 4

SEND BACK THE FAULTY PRODUCT

Ambient-System will investigate the complaint within 28 days

STEP 5

END OF THE PROCESS

Should further clarification be required, the Ambient System team will contact you.