Service Rate:
Billing is calculated strictly on the actual duration of the engineering session.
The final price for the service will be determined after the session is completed based on a work completion report prepared by the support engineer.
Service time is calculated from the moment the remote connection to the client is established using AnyDesk or TeamViewer.
It is the client’s responsibility to ensure a stable and fast internet connection to ensure a smooth remote session and fast file transfer.
The client’s computer must meet the following hardware/software requirements and allow the following activities:
Operating system: Windows 7 or later
Temporarily disabling/stopping antivirus software for the duration of the session
Temporarily disabling/stopping the system firewall for the duration of the session
Permission to install software required to complete the request
Permission to temporarily modify network adapter (NIC) settings
